Cancellation Policy
At GNP Robo Software Solutions, we strive to provide high-quality IT and digital services. This Cancellation Policy outlines the terms under which project or service cancellations may be requested.
1. Project Cancellation by Client
Clients may request cancellation of a service or project by submitting a written request via email to [Your Official Email Address].
2. Cancellation Before Project Commencement
If a cancellation request is made before work has started, the project may be cancelled without additional charges, subject to any applicable administrative, consultation, or third-party charges.
3. Cancellation After Project Work Has Started
If cancellation is requested after project initiation:
Charges may apply for work completed up to the cancellation date.
Payments already made for completed milestones or delivered services may be non-refundable.
Any outstanding amount for work already performed may remain payable.
Third-party expenses or service charges already incurred may not be refundable.
4. Non-Cancellable Services
The following services may not be eligible for cancellation once initiated or delivered:
Custom Website Development
Mobile App Development
Software Development
Robotics Solutions
Digital Marketing Campaigns already launched
SEO services already executed
Custom development services
Consultation or professional services already provided
Domain, hosting, software, plugin, API, or other third-party services already purchased or activated
5. Cancellation by GNProbo Software Solutions
We reserve the right to cancel or suspend services if:
Required project information, content, approvals, or access is not provided by the client.
Payment obligations are not met.
There is misuse, fraud, or violation of agreed terms.
The client engages in unlawful activities through the services.
Continuation of the project becomes technically or legally unfeasible.
The client materially breaches the agreed project or service terms.
Where applicable, we will communicate the reason for cancellation to the client.
6. Scope Change Is Not Cancellation
Requests for revisions, modifications, additions, or changes in project scope shall not be treated as cancellations.
Such changes may result in revised timelines, additional development work, and additional charges, which will be communicated to the client where applicable.
7. Refunds Following Cancellation
Any refund following cancellation will be handled according to our Refund and Return Policy, the applicable service agreement, quotation, invoice, or other mutually agreed terms.
Where work has already been completed or expenses have already been incurred, the applicable charges may be deducted before determining any eligible refund.
8. Contact for Cancellation Requests
For cancellation requests or any questions regarding this policy, please contact:
GNP Robo Software Solutions
Phone: +91 88895 27996
Address: Cabin No. 12, Plot No. 72, Aditya Avenue, 4th Floor, Zone 2, MP Nagar, Bhopal, Madhya Pradesh, India.
